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Pipeline Work Causes Hardship for Springfield Resident

Updated: Tuesday, June 24 2014, 03:11 PM CDT

SPRINGFIELD -- Imagine living without hot water or a stove for nearly 30 days. That's what a Springfield woman says she's preparing for.

The Panhandle Eastern Pipeline Company is doing some work in the Clear Lake Township and until the line is fixed, Liberty Utilities customers in that area will be without natural gas.

A stove, hot water--simple luxuries Danielle Landess of Springfield says she took for granted until she received a letter from her utility company.

"The gas line that they rent is going to be worked on and they would have to shut my gas off from today until July 18, possibly longer," Landess said. That's nearly a month without the ability to cook a hot meal or take a hot shower.

"I have a four-year-old daughter. She has special needs. Obviously we need to be able to take hot baths. I'm going to have to figure out how I'm going to cook food at night. I'm not very fond of putting food in the microwave, and I may have to build a fire to boil water," Landess said.

Landess says her utility company, Liberty Utilities, left her with no other options.

"Did not offer any other sources of cooking or hot water and basically just said I was going to have to fend for myself," said Landess.

Liberty Utilities won't be sending Landess a bill for gas this month, but the company tells us it is not offering any type of compensation for the inconvenience.

"We try to give them as much advance notice. The pipeline notfies us when they have a tentative schedule of an outage, we send out letters as soon we're notified," said Les Smith, Operations Manager for the local Liberty Utilities offices.

Landess has reached out to several social service agencies looking for help, but hasn't had any luck. "It's not an inconvenience, it's an actual hardship," Landess said.

Liberty Utilities tells us the pipeline work is necessary for public safety.

The way the pipeline was built means gas must be shut off before repairs can begin.

17 other properties, along with Landess', will be affected

Pipeline Work Causes Hardship for Springfield Resident

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